Customer Solutions Analyst (us Shift)

Supraijobs

Energy transition technical support
Client relationship management
Salesforce service cloud experience
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across a diverse application portfolio focused on energy transition and sustainability

Job Summary

  • The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across a diverse application portfolio focused on energy transition and sustainability.
  • This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence through direct client engagements and cross-department collaboration.
  • S&P Global Energy is committed to fostering a connected and engaged workplace with a culture of integrity, discovery, and partnership, providing comprehensive benefits and career growth opportunities.

Matching Summary

The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across a diverse application portfolio focused on energy transition and sustainability.

Skills & Requirements

Must-have

  • Energy transition technical support
  • Client relationship management
  • Salesforce Service Cloud experience
  • Multi-channel client engagement
  • Root cause analysis and problem solving
  • Flexible working hours including nights
  • Knowledge of sustainability frameworks

Nice-to-have

  • Team collaboration across functions
  • Adaptability to fast-paced environment
  • Customer-focused mindset with empathy
  • Experience in global multicultural settings
  • Tech savvy around AI concepts
  • Strong organizational and project management skills

Key Requirements

  • Bachelor’s degree in Business, Finance, Economics or related
  • 3 to 5 years industry experience in energy or financial sectors
  • 3 to 5 years client support or technical support experience
  • Experience with Salesforce Service Cloud or ServiceNow
  • Excellent communication skills for diverse financial audiences
  • Ability to work flexible hours including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter