Cubic Transportation Systems is seeking a Card Services Representative to manage the distribution and processing of transportation cards, ensuring compliance and customer satisfaction. The ideal candidate will possess strong organizational skills and be adept at using multiple systems to resolve customer inquiries
Job Summary
This role involves distributing Go Cards, processing orders, and managing both lost and faulty card replacements within the customer experience team.
Representatives must resolve escalated queries from the Call Centre and process various financial transactions including refunds and balance transfers.
The position requires strict adherence to PCI Compliance while maintaining accurate records and meeting defined productivity performance measures.
Matching Summary
Match Score: 75
Cubic Transportation Systems is seeking a Card Services Representative to manage the distribution and processing of transportation cards, ensuring compliance and customer satisfaction. The ideal candidate will possess strong organizational skills and be adept at using multiple systems to resolve customer inquiries.
Skills & Requirements
Must-have
Enter orders into the system
Process lost and faulty cards
Resolve customer enquiries via phone mail email
Maintain patron records and balance transfers
Adhere to PCI Compliance standards
Nice-to-have
Ability to work in a team environment
Strong attention to detail and accuracy
Experience with multiple internal systems
Effective communication skills for escalations
Key Requirements
Operate towards recognised capacity performance KPIs