Global Credit Finance , Loan Servicing - Assistant Manager
State Street Corporation
Bangalore, India
Loan servicing on accounting systems
Process cash transfers and reconciliations
Monitor team slas and escalate exceptions
Closely monitor the team on a day-to-day basis to ensure all SLAs are met and any exceptions are immediately escalated for resolution
Job Summary
Closely monitor the team on a day-to-day basis to ensure all SLAs are met and any exceptions are immediately escalated for resolution.
Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing team.
Identify and drive process improvements and other initiatives, identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenarios.
Matching Summary
Closely monitor the team on a day-to-day basis to ensure all SLAs are met and any exceptions are immediately escalated for resolution.
Skills & Requirements
Must-have
Loan Servicing on accounting systems
Process cash transfers and reconciliations
Monitor team SLAs and escalate exceptions
Handle Letters of Credit maintenance
Client support and training
Drive process improvements and initiatives
Nice-to-have
Strong interpersonal and communication skills
Detail-oriented with analytical ability
Build strong, open, collaborative relationships
Customer experience focus
Key Requirements
Around 10 years of experience in Loan Operations
General understanding of accounting
Proficiency with Microsoft Excel
Good organizational skills and ability to prioritize
Prior banking and/or lending knowledge beneficial
Knowledge of loan systems like loan IQ is an advantage