Technical Account Manager - Montgomery County Police Department, Md

Axon

Gaithersburg, MD, US
Base: $90,000 - $144,000 usd; bonus/equity: includ...
Remote (based within an hour of montgomery county police headquarters in gaithersburg, md)
Bachelor's degree or equivalent experience
3+ years enterprise customer management
Saas cloud and networking knowledge
Axon is seeking a Technical Account Manager to build and maintain relationships with the Montgomery County Police Department, focusing on the effective use of Axon’s products to enhance operational efficiency. The role requires strong technical acumen, experience in managing customer relationships, and the ability to navigate high-pressure situations

Job Summary

  • The Technical Account Manager will own the day-to-day relationship with a key customer to build a long-term, strategic partnership.
  • This role requires providing tier-2 technical support, limited redaction guidance, and delivering customer training on Axon products.
  • Axon offers competitive salary, 401k with employer match, discretionary paid time off, and comprehensive medical, dental, and vision plans.

Matching Summary

Match Score: 85

Axon is seeking a Technical Account Manager to build and maintain relationships with the Montgomery County Police Department, focusing on the effective use of Axon’s products to enhance operational efficiency. The role requires strong technical acumen, experience in managing customer relationships, and the ability to navigate high-pressure situations.

Salary

Base: $90,000 - $144,000 USD; Bonus/Equity: Includes bonus and stock awards; Benefits: 401k match, PTO, parental leave, health plans

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 3+ years enterprise customer management
  • SaaS cloud and networking knowledge
  • Law enforcement or government agency support
  • Valid driver's license and reliable transport

Nice-to-have

  • Experience managing public safety Axon programs
  • Knowledge of JIRA and Microsoft Dynamics
  • Familiarity with CCTV, VMS, and IP cameras
  • Understanding of evidence workflows and redaction
  • Strong analytical and strategic problem-solving skills

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years managing complex enterprise customers
  • Must pass required agency background check
  • Valid driver's license required
  • Experience supporting law enforcement or government agencies

Work Rights

Must be able to pass any required agency background check

Tailored Resume

Cover Letter