Personal Lines Short Term Insurance Client Service & Retentions (fais)

Absa Bank Limited

**
Dynamic customer service
Answering incoming calls
Resolving customer queries
** Absa Bank Limited is seeking a Client Service & Retentions representative for their Personal Lines Short Term Insurance division. This role focuses on delivering exceptional customer service, resolving inquiries, and promoting insurance products while maintaining compliance with regulatory standards. **

Job Summary

  • Deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer.
  • Offer financial advice to the customer and handle retentions.
  • Absa Bank Limited is an equal opportunity, affirmative action employer.

Matching Summary

Match Score: 75

** Absa Bank Limited is seeking a Client Service & Retentions representative for their Personal Lines Short Term Insurance division. This role focuses on delivering exceptional customer service, resolving inquiries, and promoting insurance products while maintaining compliance with regulatory standards. **

Skills & Requirements

Must-have

  • Dynamic customer service
  • Answering incoming calls
  • Resolving customer queries
  • Upselling insurance products
  • Customer satisfaction
  • Call resolution
  • Quality assurance

Nice-to-have

  • Empowering Africa's tomorrow
  • Part of exciting growth journey
  • Reset our future
  • Shape our destiny

Key Requirements

  • FAIS Fit and Proper Requirements
  • FSCA-Approved Qualification
  • Regulatory Exam for Representatives (RE5)
  • Experience As Per the FAIS Act
  • Product Specific Training
  • Class Of Business Training
  • Continuous Professional Development
  • Attest To Honesty, Integrity, and Good Standing
  • Further Education and Training Certificate (FETC)

Work Rights

Not specified

Tailored Resume

Cover Letter