Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified
Strong communication skills
Attention to detail and sense of urgency
Basic computer skills
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and customers. This role involves leading customer satisfaction initiatives, addressing concerns, and ensuring prompt follow-up with customers. The position is available in Medford, OR and Dallas, TX, offering competitive pay and comprehensive benefits

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and follow up with customers within 48 hours.
  • The position offers competitive pay, medical/dental/vision plans, paid holidays, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and customers. This role involves leading customer satisfaction initiatives, addressing concerns, and ensuring prompt follow-up with customers. The position is available in Medford, OR and Dallas, TX, offering competitive pay and comprehensive benefits.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills
  • Attention to detail and sense of urgency
  • Basic computer skills

Nice-to-have

  • Warranty Claims or Collections experience
  • Team player with positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

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