Base: $15.15 hourly; bonus/equity: not specified; ...
Fully remote
Excellent written and verbal communication skills
Strong internet navigation skills
Proficient with microsoft office word excel outlook
The position provides comprehensive support to customers from pre-sales to post-sales using various online channels including tickets, chat, email, and phone
Job Summary
The position provides comprehensive support to customers from pre-sales to post-sales using various online channels including tickets, chat, email, and phone.
Employees are responsible for assessing return requests, processing refunds accurately, and ensuring customer pickup items are prepared according to schedule.
The role offers a comprehensive Total Rewards package including medical, dental, vision plans, 401K, and paid time off starting after 60 days of employment.
Matching Summary
The position provides comprehensive support to customers from pre-sales to post-sales using various online channels including tickets, chat, email, and phone.
Salary
Base: $15.15 Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K, Life Insurance, EAP, PTO, Paid Holidays
Skills & Requirements
Must-have
Excellent written and verbal communication skills
Strong internet navigation skills
Proficient with Microsoft Office Word Excel Outlook
Ability to troubleshoot and investigate customer issues
Maintain daily customer service quotas
Nice-to-have
Builds sustainable relationships with customers
Demonstrates teamwork and cooperation
Focus on continuous improvement in service
Models Goodwill Core Values
Key Requirements
High School Diploma or GED required
Must be proficient in English speaking reading and writing