Front Office Supervisor

Marriott Vacations Worldwide

Not specified (assumed to be onsite based on the role).
2 to 3 years reception experience
Bilingual english french skills
Fidelio and marsha software knowledge
Marriott Vacations Worldwide is seeking a Front Office Supervisor who will oversee the front desk team, ensuring high-quality service and efficient check-in and check-out processes. The ideal candidate should have a background in hospitality, be bilingual in English and French, and possess strong organizational and communication skills

Job Summary

  • The role requires supervising the reception team to deliver high-quality service and ensure efficient villa allocation during check-ins and check-outs.
  • Candidates must possess a deep knowledge of MVCI resort procedures, ownership cycles, and specific services to optimize revenue and guest satisfaction.
  • The supervisor is responsible for enforcing strict grooming standards, managing shifts, and resolving all client issues professionally while maintaining hotel security protocols.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a Front Office Supervisor who will oversee the front desk team, ensuring high-quality service and efficient check-in and check-out processes. The ideal candidate should have a background in hospitality, be bilingual in English and French, and possess strong organizational and communication skills.

Skills & Requirements

Must-have

  • 2 to 3 years reception experience
  • Bilingual English French skills
  • Fidelio and Marsha software knowledge
  • MS Office proficiency
  • Front desk shift management

Nice-to-have

  • Third language proficiency
  • Tourism or hotel diploma
  • Strong pedagogical training skills
  • Open mindset for improvement ideas
  • Professional image and elocution

Key Requirements

  • 2-3 years experience in receptionist role
  • Diploma in tourism or hospitality sector
  • Bilingual English/French fluency required
  • Proficiency with Fidelio and Marsha systems

Work Rights

Not specified

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