Vice President, Customer Support Strategy & Transformation

ABC Fitness

Base: $200,000.00 -- $220,000.00 cad/usd annually;...
Fully remote
Ai-enabled customer support strategy
Customer support transformation leadership
Contact center operational expertise
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, belonging, and continuous growth

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, belonging, and continuous growth.
  • Lead the strategic evolution of a global support organization by embedding AI-enabled capabilities to improve customer experience, operational efficiency, and agent effectiveness.
  • Enjoy comprehensive benefits including open PTO, parental and pawternity leave, medical/dental/vision coverage, Calm App subscription, and a purpose-led company culture.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, belonging, and continuous growth.

Salary

Base: $200,000.00 -- $220,000.00 CAD/USD annually; Bonus/Equity: Eligible for bonuses and commissions; Benefits: Medical, dental, vision, PTO, Calm App subscription, parental leave

Skills & Requirements

Must-have

  • AI-enabled customer support strategy
  • Customer support transformation leadership
  • Contact center operational expertise
  • Cross-functional collaboration
  • Customer experience improvement
  • Operational efficiency optimization
  • Large-scale organizational change

Nice-to-have

  • Modern contact center platform experience
  • Global or 24/7 support environment
  • Conversational AI integration
  • Ethical AI use in customer interactions
  • Inclusive and values-driven culture

Key Requirements

  • 15–20+ years senior leadership experience
  • Proven large-scale transformation initiatives
  • Experience in customer support or operations
  • Strong executive presence and stakeholder influence
  • Operational metrics definition and tracking

Work Rights

Not specified

Tailored Resume

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