Customer Service Associate

Carrier

Syracuse, NY, United States
Base: $35,500.00 - $71,500.00 annually; bonus/equi...
Customer interaction via phone and email
Handle escalated consumer cases
Build strong business relationships
Carrier is a global leader in intelligent climate and energy solutions, committed to innovations that bring comfort, safety, and sustainability

Job Summary

  • Carrier is a global leader in intelligent climate and energy solutions, committed to innovations that bring comfort, safety, and sustainability.
  • This role involves supporting customers via telephone and written communications in a high-volume, fast-paced, and metric-driven call center.
  • Employees are eligible for comprehensive benefits including health care, retirement, generous time off, disability, life insurance, and tuition assistance.

Matching Summary

Carrier is a global leader in intelligent climate and energy solutions, committed to innovations that bring comfort, safety, and sustainability.

Salary

Base: $35,500.00 - $71,500.00 annually; Bonus/Equity: Short-term cash incentives; Benefits: Health Care, Retirement, Time off, Disability, Life Insurance, Tax-Advantaged Accounts, Tuition Assistance

Skills & Requirements

Must-have

  • Customer interaction via phone and email
  • Handle escalated consumer cases
  • Build strong business relationships
  • Resolve customer opportunities
  • High-volume call center environment

Nice-to-have

  • Adaptability to changing business demands
  • Creative problem-solving skills
  • Sense of urgency
  • Self-starter and well organized

Key Requirements

  • Minimum 3 years customer service experience
  • Minimum 3 years CRM and phone systems experience
  • High School Diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter