The role involves providing fast and useful technical assistance on computer systems while acting as a single point of contact for end users
Job Summary
The role involves providing fast and useful technical assistance on computer systems while acting as a single point of contact for end users.
Candidates must be able to troubleshoot problems, utilize remote takeover software, and resolve incidents in accordance with established SLAs.
The position requires maintaining an Asset Database, documenting resolutions in the knowledge base, and promoting self-service tools to the WEX constituency.
Matching Summary
The role involves providing fast and useful technical assistance on computer systems while acting as a single point of contact for end users.