Quality Assurance - Business Process Outsourcing (bpo)

skydev.solutions

Zambales, Philippines
Onsite
Real-time agent management
Process guidance and coaching
Performance monitoring and reporting
As a QA/Supervisor, you will play a key role in ensuring agent performance and operational efficiency

Job Summary

  • As a QA/Supervisor, you will play a key role in ensuring agent performance and operational efficiency.
  • You will manage agents in real-time via Zoom, provide coaching and process guidance, and ensure all queues are properly handled and staffed.
  • Comprehensive benefits package, office-based setup, great work environment, and perks from Skydev affiliate companies are offered.

Matching Summary

As a QA/Supervisor, you will play a key role in ensuring agent performance and operational efficiency.

Skills & Requirements

Must-have

  • Real-time agent management
  • Process guidance and coaching
  • Performance monitoring and reporting
  • Queue distribution and staffing
  • Client coordination

Nice-to-have

  • Strong multitasking skills
  • Fast-paced environment adaptability
  • Quick interpretation of updates

Key Requirements

  • Experience in QA, Team Lead or Supervisory role is an advantage
  • Strong communication and coaching skills
  • Ability to understand and explain process updates
  • Willing to work onsite and on shifting schedules

Work Rights

Not specified

Tailored Resume

Cover Letter