Manager - Account Fraud Enablement

Mercury

Remote, US
Base: $138,800 - $192,800 depending on location; e...
Fully remote
3+ years people management experience in fraud or risk operations
Experience scaling enablement functions like qc and sops
Proven track record managing bpo operations and training
Mercury is seeking a Manager for their Account Fraud Enablement team, responsible for developing policies, training, and operational tools to enhance fraud investigations. The position requires strong management skills and a deep understanding of fraud operations, aiming to optimize the infrastructure that supports fraud prevention efforts

Job Summary

  • This role leads the infrastructure layer of the fraud program by building policies, training, and tooling that enable investigators to make high-stakes decisions at scale.
  • The team is responsible for owning the quality control program, scaling BPO operations, and maintaining up-to-date fraud policies and procedures.
  • Candidates must have built or scaled enablement functions including training programs, QC frameworks, and operational curricula within a fraud or risk environment.

Matching Summary

Match Score: 85

Mercury is seeking a Manager for their Account Fraud Enablement team, responsible for developing policies, training, and operational tools to enhance fraud investigations. The position requires strong management skills and a deep understanding of fraud operations, aiming to optimize the infrastructure that supports fraud prevention efforts.

Salary

Base: $138,800 - $192,800 depending on location; Equity: Included in total rewards package; Benefits: Included in total rewards package

Skills & Requirements

Must-have

  • 3+ years people management experience in fraud or risk operations
  • Experience scaling enablement functions like QC and SOPs
  • Proven track record managing BPO operations and training
  • Deep understanding of fraud decisioning and transaction monitoring
  • Strong project management skills for concurrent workstreams

Nice-to-have

  • Comfort operating in ambiguous fast-moving environments
  • Ability to communicate clearly in writing and documentation
  • Track record of developing talent and coaching investigators
  • Experience with AI-assisted fraud detection workflows
  • Strong opinions on quality calibration and continuous improvement

Key Requirements

  • 3+ years of people management experience
  • Experience managing or partnering with BPO operations
  • Practitioner-level understanding of fraud investigations

Work Rights

Not specified

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