Technical Support Analyst (bsa) - Travel Technology
American Express Global Business Travel
Gurgaon, India
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Bachelor's degree in cs or it
4+ years corporate travel operations experience
Level 2 technical application support
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American Express Global Business Travel is seeking a Technical Support Analyst to provide Level 2 technical support for travel booking and corporate applications. This role involves troubleshooting technical issues, managing incidents, and collaborating with various teams in a 24/7 operational environment.
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Job Summary
This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities within an inclusive culture.
The position requires managing Level 2 technical support for travel booking, servicing, and corporate applications while responding to critical incidents within defined SLAs.
Candidates must have hands-on experience with GDS platforms and troubleshooting multi-tiered desktop/web applications to ensure high-impact issues are addressed with speed.
Matching Summary
Match Score: 75
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American Express Global Business Travel is seeking a Technical Support Analyst to provide Level 2 technical support for travel booking and corporate applications. This role involves troubleshooting technical issues, managing incidents, and collaborating with various teams in a 24/7 operational environment.
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