Customer Service Manager - Steam Power Field Services

GE Vernova

Multiple Locations
Base: $119,600.00 - $199,400.00; bonus/equity: dis...
Fully remote
Steam turbine and generator maintenance
Outage and project execution
Customer portfolio p&l management
Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction

Job Summary

  • Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction.
  • The CSM is responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing and collection, and project closeout.
  • Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.

Matching Summary

Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction.

Salary

Base: $119,600.00 - $199,400.00; Bonus/Equity: discretionary annual bonus; Benefits: medical, dental, vision, prescription drug coverage, Health Coach, Employee Assistance Program, retirement savings plan, tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, permissive time off

Skills & Requirements

Must-have

  • Steam turbine and generator maintenance
  • Outage and project execution
  • Customer portfolio P&L management
  • Field engineering and technical direction
  • Contract negotiation and execution

Nice-to-have

  • Strong leadership and commercial skills
  • Proactive and energetic team leader
  • Relationship building with challenging customers
  • Black Belt certification

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Minimum 2 years customer-facing experience
  • Willingness to travel 50%

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter