Clinical Effectiveness And Complaints Manager

Cromwell Hospital

London, United Kingdom
Base: circa. £60,000py; bonus/equity: not specifie...
Clinical audit and evidence-based practice
Complaints management framework leadership
Root cause analysis and psirf methodology
Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement

Job Summary

  • Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement.
  • Lead the complaints management framework, ensuring patients, carers, and families receive timely, compassionate, and high-quality responses that lead to tangible service improvements.
  • As a key member of the Patient & Carer Experience and Engagement Leadership Team, you will ensure that clinical effectiveness, governance processes, and complaints procedures are aligned, accessible, and used to drive meaningful learning and change.

Matching Summary

Oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence-based practice, and continuous improvement.

Salary

Base: Circa. £60,000pa; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Clinical audit and evidence-based practice
  • Complaints management framework leadership
  • Root cause analysis and PSIRF methodology
  • ISCAS standards compliance
  • Risk management systems (e.g. RLDatix)
  • MS Office and Power BI proficiency

Nice-to-have

  • Person-centred care delivery
  • Compassionate and high-quality responses
  • Driving meaningful learning and change
  • Conflict resolution and de-escalation skills
  • Stakeholder engagement ability

Key Requirements

  • Significant experience managing complaints in healthcare
  • Clinical or operational healthcare leadership experience
  • Clinical or healthcare-related qualification
  • Degree-level or higher academic study

Work Rights

Not specified

Tailored Resume

Cover Letter