Customer Banking Specialist - Docklands

CommBank

Docklands, Victoria, Australia
30 hours per week, monday - friday, 9.30am - 4pm (predetermined rosters)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for its Docklands branch, where the role focuses on delivering exceptional customer service and supporting clients with their banking needs. The ideal candidate will possess strong communication skills, experience in customer service, and a genuine interest in enhancing financial wellbeing

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for its Docklands branch, where the role focuses on delivering exceptional customer service and supporting clients with their banking needs. The ideal candidate will possess strong communication skills, experience in customer service, and a genuine interest in enhancing financial wellbeing.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Interest in career growth
  • Improving financial wellbeing
  • Articulate financial terms clearly
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask right questions
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter