Senior Onboarding Success Manager, TWC

Atlassian

San Francisco, California, United States
Base: zone a $148,500 - $193,875; zone b $133,200 ...
Remote
7+ years in customer success or account management
Enterprise and strategic customer relationship management
Experience with gainsight crm tool
This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor at key journey milestones

Job Summary

  • This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor at key journey milestones.
  • Atlassian offers flexible work arrangements allowing employees to choose between office, home, or hybrid environments to support personal goals.
  • The position includes competitive base pay ranges from $123,300 to $193,875 depending on the geographic zone, along with equity and benefits.

Matching Summary

This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor at key journey milestones.

Salary

Base: Zone A $148,500 - $193,875; Zone B $133,200 - $173,900; Zone C $123,300 - $160,975; Bonus/Equity: Eligible for bonuses, commissions, and equity; Benefits: Health, wellbeing resources, paid volunteer days

Skills & Requirements

Must-have

  • 7+ years in Customer Success or Account Management
  • Enterprise and strategic customer relationship management
  • Experience with Gainsight CRM tool
  • Executive stakeholder management skills
  • Knowledge of Jira and Confluence use cases

Nice-to-have

  • Predictive signal analysis for adoption opportunities
  • Strong verbal and written communication skills
  • Passion for driving customer value realization
  • Ability to build trusted advisor relationships
  • Collaborative mindset across product and sales teams

Key Requirements

  • 7+ years experience in SaaS Customer Success
  • Proven track record managing global enterprise accounts
  • Expertise in executive stakeholder management
  • Proficiency with Salesforce and BI tools like Tableau

Work Rights

Not specified

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