This is a highly strategic and impactful customer-facing role responsible for driving customer success outcomes with Dell Technologies' largest and most complex strategic accounts
Job Summary
This is a highly strategic and impactful customer-facing role responsible for driving customer success outcomes with Dell Technologies' largest and most complex strategic accounts.
The position requires direct communication with executive-level clients, demanding advanced technical expertise, a strategic perspective, and a strong leadership presence.
Key responsibilities include leading strategic customer engagements, providing AI and technical leadership, delivering executive-level insights, and managing cross-functional collaboration and escalations.
Matching Summary
This is a highly strategic and impactful customer-facing role responsible for driving customer success outcomes with Dell Technologies' largest and most complex strategic accounts.
Skills & Requirements
Must-have
strategic customer engagement
AI driven solutions
executive level advisory
technical expertise
leadership presence
Nice-to-have
customer success leadership
emerging technology knowledge
cross-functional collaboration
Key Requirements
Bachelor's degree + 15 years or Master's degree + 12 years or PhD + 8 years experience
Matrix organization influence
Proven track record of measurable customer outcomes
Experience with large enterprise clients
Native Japanese and business-level English proficiency