Responsable Expérience Client/customer Experience Specialist- Marché France (h/f)

RELX TRADING AUSTRALIA PTY LIMITED COMPANY

France
Not specified; not specified; benefits include hea...
Fully remote
French and english language proficiency
Customer experience strategy development
Ai-driven insights and automation tools
The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights

Job Summary

  • The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights.
  • Candidates will leverage technologies like sentiment analysis and predictive analytics to identify friction points and enhance service quality.
  • The company offers a healthy work-life balance with flexible remote working options, 27 days of paid leave plus RTT, and meal vouchers.

Matching Summary

The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights.

Salary

Not specified; Not specified; Benefits include health insurance, meal vouchers, profit-sharing, and 27 days paid leave + RTT

Skills & Requirements

Must-have

  • French and English language proficiency
  • Customer experience strategy development
  • AI-driven insights and automation tools
  • Cross-functional project management
  • Data analysis for customer trends

Nice-to-have

  • Agile, Lean, Six Sigma methodologies
  • Experience with Qualtrics or Power BI
  • Strong stakeholder management skills
  • Cultural adaptation expertise
  • Facilitation of CX workshops

Key Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • Proven experience in customer experience roles
  • Solid understanding of AI and CX platforms

Work Rights

Not specified

Tailored Resume

Cover Letter