Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; benefits eligible py
Fully remote
Support and maintain technology equipment
Responding to and completing it service tickets
Performing installs, configurations, and updates
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • responding to and completing IT service tickets
  • performing installs, configurations, and updates
  • transport and deployment of IT hardware
  • tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • ability to analyze computer system problems
  • ability to read and interpret technical literature

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • 2 years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software
  • Experience with networking essentials, operating systems, audio/video systems
  • Basic understanding of the TCP/IP model

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter