Advocate, Customer Loyalty, Ebox

BCE Inc

Remote, Canada
On-site
Bilingual in mandarin and french
Customer service experience
Remote work capability
The Retention Agent is responsible for handling customer calls with the goal of retaining their services

Job Summary

  • The Retention Agent is responsible for handling customer calls with the goal of retaining their services.
  • This role requires fluency in Mandarin and French to provide exceptional support and interpretation.
  • Contribute to improving the customer experience through personalized solutions.

Matching Summary

The Retention Agent is responsible for handling customer calls with the goal of retaining their services.

Skills & Requirements

Must-have

  • Bilingual in Mandarin and French
  • Customer service experience
  • Remote work capability

Nice-to-have

  • Strong communication skills
  • Ability to work under pressure
  • Team collaboration

Key Requirements

  • Fluency in Mandarin and French
  • Minimum 2 years of customer service experience
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter