Sr. Associate, Complaints

Alcon

Onsite
Manage technical and adverse event complaints
Handle inbound customer complaints
Adhere to gxp regulations and sops
At Alcon, we're passionate about enhancing sight and helping people see brilliantly

Job Summary

  • At Alcon, we're passionate about enhancing sight and helping people see brilliantly.
  • The Sr. Associate, Complaints (Professional Path) is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
  • Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Matching Summary

At Alcon, we're passionate about enhancing sight and helping people see brilliantly.

Skills & Requirements

Must-have

  • Manage technical and adverse event complaints
  • Handle inbound customer complaints
  • Adhere to GxP regulations and SOPs
  • Support internal audits and inspections
  • Collaborate cross-functionally with teams

Nice-to-have

  • Data-driven problem-solving
  • Strong quality mindset
  • Solution-oriented work style
  • Continuous improvement commitment

Key Requirements

  • Bachelor’s Degree or Equivalent Experience
  • 2 Years of Relevant Experience
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter