Passenger Service Supervisor

Alliance Ground International (AGI)

Ontario, CA, United States
$20.50; not specified; not specified ph
Customer service
Safety and security procedures
Handling customer inquiries
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures

Job Summary

  • As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures.
  • Key responsibilities include directing Passenger Service Agents, resolving escalated customer concerns, ensuring training completion, and providing exceptional customer service at the ticket counter and gate.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision for full-time employees, company-matched 401(k), and free on-the-job training.

Matching Summary

As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and adhering to safety and security procedures.

Salary

$20.50; Not specified; Not specified

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handling customer inquiries
  • flight close-out procedures
  • dangerous goods acceptance

Nice-to-have

  • friendly and outgoing demeanor
  • outstanding customer service focus
  • team leadership skills
  • professional appearance and grooming

Key Requirements

  • High school diploma or equivalent
  • Authorization to work in the US or Canada
  • Complete SIDA training for airport security
  • One+ year of relevant experience preferred
  • Airline or face-to-face customer service experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter