Product Manager – Scams (complaints & Resolution)

Commonwealth Bank

Sydney, New South Wales, Australia
Scam identification and resolution
Customer complaint lodgement
Regulatory landscape adaptation
You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.

Matching Summary

You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.

Skills & Requirements

Must-have

  • scam identification and resolution
  • customer complaint lodgement
  • regulatory landscape adaptation
  • end-to-end journey management
  • cross-functional collaboration

Nice-to-have

  • customer fairness and risk balance
  • operational sustainability focus
  • continuous discovery practice
  • outcome-led evidence-based delivery

Key Requirements

  • Product Manager experience
  • financial services experience preferred
  • scams or complaints journey experience
  • strong problem framing and discovery
  • customer-first mindset with risk lens
  • data analysis and root cause identification
  • excellent communication and influencing

Work Rights

Not specified

Tailored Resume

Cover Letter