Lead Customer Success Manager

Zenoti

Seattle, United States
On-site
Strategic partner for customer growth
Drive platform adoption and retention
Monitor customer health metrics
As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform

Job Summary

  • As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform.
  • Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.
  • Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues.

Matching Summary

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform.

Skills & Requirements

Must-have

  • Strategic partner for customer growth
  • Drive platform adoption and retention
  • Monitor customer health metrics
  • Develop data-driven strategies
  • Executive presence and influence
  • Cross-functional collaboration

Nice-to-have

  • Proactive problem-solving
  • Strong communication skills
  • Relationship building skills

Key Requirements

  • SaaS, technology, or customer-facing experience
  • Proficiency in CRM tools
  • Proficiency in data analytics platforms

Work Rights

Not specified

Tailored Resume

Cover Letter