Customer Education Manager

EVE

Remote, United States
Competitive salary; equity included; benefits: 401...
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3+ years in saas customer education or onboarding
Experience building training programs from scratch
Strong written communication skills
** EVE is seeking a Customer Education Manager to develop and maintain educational resources for their legal technology platform. The ideal candidate will have experience in customer education, particularly within SaaS, and a strong ability to communicate complex concepts clearly. **

Job Summary

  • Eve is redefining legal technology for plaintiff law firms by building AI-Native workflows that help firms handle more cases and recover more for clients.
  • The successful candidate will build a scalable library of self-serve resources and develop role-specific training paths for attorneys, paralegals, and legal operations leads.
  • Employees enjoy competitive salary and equity, comprehensive health benefits, flexible time off, and a fully autonomous remote work environment.

Matching Summary

Match Score: 75

** EVE is seeking a Customer Education Manager to develop and maintain educational resources for their legal technology platform. The ideal candidate will have experience in customer education, particularly within SaaS, and a strong ability to communicate complex concepts clearly. **

Salary

Competitive Salary; Equity included; Benefits: 401(k) matching, Health/Dental/Vision, Telecomm Stipend

Skills & Requirements

Must-have

  • 3+ years in SaaS customer education or onboarding
  • Experience building training programs from scratch
  • Strong written communication skills
  • Comfortable running live training webinars
  • Data-oriented approach to tracking engagement

Nice-to-have

  • Experience in legal tech or legal operations
  • Familiarity with LMS platforms
  • Instructional design background
  • Experience at early-stage high-growth companies
  • Formal training in adult learning principles

Key Requirements

  • 3+ years experience in customer education or success
  • SaaS company background required
  • Proven track record of building training content libraries

Work Rights

Not specified

Tailored Resume

Cover Letter