This customer support position focuses on the inspection and repair of medical devices such as ventilators, ensuring that healthcare professionals and patients can use our products with confidence
Job Summary
This customer support position focuses on the inspection and repair of medical devices such as ventilators, ensuring that healthcare professionals and patients can use our products with confidence.
The role involves regular inspection and repair of medical equipment, efficient escalation of customer issues, and prompt reporting and proposals to customers and internal teams.
We offer a comprehensive benefits package including paid time off, sick leave, and a retirement plan, along with opportunities for online and technical training.
Matching Summary
This customer support position focuses on the inspection and repair of medical devices such as ventilators, ensuring that healthcare professionals and patients can use our products with confidence.
Salary
Base: ¥4,000,000 - ¥5,500,000 annually; Bonus/Equity: Up to 10% of annual salary as incentive; Benefits: Social insurance, labor insurance, retirement plan, PhiliFlex points
Skills & Requirements
Must-have
Medical device maintenance
Customer issue escalation
Reporting and proposal generation
Technical documentation creation
Parts inventory management
Nice-to-have
Continuous skill development
Proactive problem solving
Team collaboration
Commitment to quality
Key Requirements
University degree in science/engineering or equivalent technical experience
Basic English proficiency for manual reading and report writing