KONE International is seeking a Customer Service Team Leader (Out Of Hours) in Keighley, UK, to oversee the nightly operations of their contact center. The ideal candidate should have experience in team management and dispatch planning, with a focus on customer service excellence
Job Summary
The role involves coordinating nightly operations to ensure efficient workflow and timely engineer dispatch for client needs.
The position requires a split of 60% supervisory duties and 40% operational tasks including handling calls and emails.
KONE offers a competitive salary, 25 days holiday, pension scheme, and hybrid working options.
Matching Summary
Match Score: 85
KONE International is seeking a Customer Service Team Leader (Out Of Hours) in Keighley, UK, to oversee the nightly operations of their contact center. The ideal candidate should have experience in team management and dispatch planning, with a focus on customer service excellence.
Salary
Competitive salary; Bonus available; Benefits include 25 days holiday, pension, and wellbeing access
Skills & Requirements
Must-have
Team management in busy contact centre
Dispatch planning experience beneficial
Evening and weekend shift availability
Nice-to-have
SAP, CRM and Salesforce experience
Strong written and spoken English
Collaborative working environment focus
Key Requirements
Experience managing functional teams in contact centres
Ability to work Monday-Friday 17:00-02:30 plus one weekend in four