Field Service Engineer (transfusion Service Ambassador) (tampa, Fl)

Abbott

Tampa, Florida, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Abbott diagnostics division (add) brand representative
First line support and technical troubleshooting
Coordinate order, delivery, and billing
This position is a remote role based in the Tampa, FL area, requiring up to 50% travel, and serves as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion

Job Summary

  • This position is a remote role based in the Tampa, FL area, requiring up to 50% travel, and serves as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.
  • Key responsibilities include delivering first-line support, technical troubleshooting, coordinating orders, deliveries, and billing, implementing the quality system, and managing customer relationships through business reviews and proactive communication.
  • Abbott offers a comprehensive benefits package including potential for free medical coverage, an excellent retirement savings plan, tuition reimbursement, and a student debt program, recognizing the company as a great place to work globally.

Matching Summary

This position is a remote role based in the Tampa, FL area, requiring up to 50% travel, and serves as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.

Salary

Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Abbott Diagnostics Division (ADD) brand representative
  • First line support and technical troubleshooting
  • Coordinate order, delivery, and billing
  • Implement and maintain quality system
  • Instrument analytical turnaround time
  • Customer business review (KPI reviews)
  • Voice of Customer (VOC) collection

Nice-to-have

  • Build promoters and achieve retention
  • Identify customer training requirements
  • Coach customers and share knowledge
  • Build image and brand in customer eyes
  • Monitor and maintain customer satisfaction

Key Requirements

  • Bachelor's degree or equivalent relevant experience
  • Two to four years' relevant experience
  • Practical experience interfacing with customers
  • Troubleshooting/problem solving skills
  • Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing)
  • Effective communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter