At CommBank, we never lose sight of the role we play in other people’s financial wellbeing
Job Summary
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing.
Using data, analytics and AI, CDAO is delivering on its vision by working together with business colleagues to jointly solve problems with customer centricity and technical innovation.
A Customer Remediation Analyst at ASB plays a key role in helping the bank “make things right” for customers who may have been negatively impacted by system issues, product errors, fees, or other mistakes.
Matching Summary
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing.
Skills & Requirements
Must-have
Advanced analysis for customer insights
SQL or other data analysis tools
Complex datasets and actionable insights
Statistical and machine learning methods
Secure customer data management
Outcome-focused and challenging status quo
Nice-to-have
Customer remediation process familiarity
Tableau or Power BI visualization
Banking products experience
AI opportunity identification
Key Requirements
4+ years of experience in similar role
Bachelor’s degree or Master’s degree in Engineering