Manager, Software Technical Account Managers

Axon

Scottsdale, United States
On-site (remote within the us with travel up to 40%)
Customer-facing technical delivery
Hardware and software deployments
Executive-level engagement
Axon is seeking a Manager of Software Technical Account Managers who will lead a team responsible for supporting public safety customers through the deployment of hardware and software solutions. The ideal candidate should have extensive experience in technical delivery and team leadership, with a strong focus on operational execution and customer engagement

Job Summary

  • Lead a team of customer-facing Technical Account Managers supporting Axon’s most strategic public safety customers.
  • Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
  • Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.

Matching Summary

Match Score: 85

Axon is seeking a Manager of Software Technical Account Managers who will lead a team responsible for supporting public safety customers through the deployment of hardware and software solutions. The ideal candidate should have extensive experience in technical delivery and team leadership, with a strong focus on operational execution and customer engagement.

Skills & Requirements

Must-have

  • customer-facing technical delivery
  • hardware and software deployments
  • executive-level engagement
  • people leadership and development
  • operational governance

Nice-to-have

  • proactive problem-solving culture
  • continuous improvement mindset
  • strategic partnership strengthening

Key Requirements

  • 8+ years of experience in customer-facing technical delivery
  • 5+ years of experience leading senior individual contributors
  • Bachelor’s degree or equivalent professional experience
  • Ability to obtain and maintain CJIS compliance

Work Rights

Not specified

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