Customer Service Executive - Voice

M&G plc

Stirling, United Kingdom
Hybrid
Customer service experience
Omni-channel contact handling
Digital adoption guidance
The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers

Job Summary

  • The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers.
  • The CSE will support omni-channel contact through webchat, phone and email with a key part of the role identifying the reason for contact and taking steps to reduce failure demand and improve the customer experience.
  • Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.

Matching Summary

The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers.

Skills & Requirements

Must-have

  • Customer service experience
  • Omni-channel contact handling
  • Digital adoption guidance
  • Failure demand identification
  • Vulnerable customer support
  • Risk management and escalation

Nice-to-have

  • Teamwork and collaboration
  • Role modelling behaviours
  • Quality and accuracy focus
  • Connecting and building rapport

Key Requirements

  • Customer service environment experience
  • Contact centre experience preferred
  • Understanding customer needs
  • Competency in T&C Governance scheme

Work Rights

Not specified

Tailored Resume

Cover Letter