Global Command Center Analyst

Amex GBT

Gurgaon, India
First point of contact for bcp
Telephony and network management
Salesforce service group management
Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join.
  • This role supports Amex GBT leaders and clients by managing business impact alerts, telephony migration efforts, and network real-time management as part of a global team working 24/5 shifts on rotation.
  • Employees have access to over 20,000 courses for skill development, travel perks, and can connect with global inclusion groups to discuss challenges and drive company awareness.

Matching Summary

Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join.

Skills & Requirements

Must-have

  • First point of contact for BCP
  • Telephony and network management
  • Salesforce service group management
  • 24/5 shift rotation
  • Telecom troubleshooting
  • Advanced Excel skills

Nice-to-have

  • Knowledge of Cisco Contact Centre
  • Visio and Access knowledge
  • Consultative skills
  • Strong communication skills
  • Creative problem solving
  • Global team collaboration

Key Requirements

  • Ability to work 24/5 shifts on rotation
  • Experience with telephony and network support
  • Proven analytical and technical skills
  • Strong problem solving and strategic leadership
  • Excellent communication skills
  • Ability to work independently
  • Understanding of Amex GBT infrastructure

Work Rights

Not specified

Tailored Resume

Cover Letter