Ingénieur Support Produits Et Système - Hvac - H/f
JCI
Carquefou, , FR
Technical product support
Warranty case management
Root cause analysis
You play an essential role within the product technical support department, working closely with the factory, engineering, and business teams to ensure effective solutions for warranty cases and product support
Job Summary
You play an essential role within the product technical support department, working closely with the factory, engineering, and business teams to ensure effective solutions for warranty cases and product support.
You provide remote support to field teams and collaborate transversally with Quality, Engineering, and Production to ensure the most suitable solutions.
You contribute to continuous product improvement based on feedback from warranty cases and technical issues, helping JCI offer the best products on the market.
Matching Summary
You play an essential role within the product technical support department, working closely with the factory, engineering, and business teams to ensure effective solutions for warranty cases and product support.
Skills & Requirements
Must-have
Technical product support
Warranty case management
Root cause analysis
Collaboration with engineering and production
Remote and on-site technical support
Proficiency with MS Office, Power BI, Teams
Nice-to-have
Strong communication skills
Project coordination abilities
Continuous product improvement mindset
English language proficiency
Key Requirements
Technical degree in mechanical engineering
Experience in HVAC or similar industrial environment
Experience in technical support and warranty case management