IT Service Desk Analyst

PERCEPT SOLUTIONS PTE. LTD.

Singapore, Singapore
Not specified
Service desk analyst experience
Microsoft exchange outlook proficiency
Microsoft windows troubleshooting
Percept Solutions PTE. LTD. is seeking an IT Service Desk Analyst to perform first-level troubleshooting, manage incident resolution, and ensure customer satisfaction. The role emphasizes effective communication and incident tracking within a growing company in Singapore

Job Summary

  • Perform first level troubleshooting on all reported incidents and escalate to resolver groups as needed.
  • Manage customer expectations and provide timely updates on the status of outstanding issues.
  • Handle initial classification and prioritization of incidents while tracking resolution progress.

Matching Summary

Match Score: 75

Percept Solutions PTE. LTD. is seeking an IT Service Desk Analyst to perform first-level troubleshooting, manage incident resolution, and ensure customer satisfaction. The role emphasizes effective communication and incident tracking within a growing company in Singapore.

Skills & Requirements

Must-have

  • Service Desk Analyst experience
  • Microsoft Exchange Outlook proficiency
  • Microsoft Windows troubleshooting

Nice-to-have

  • Customer expectation management skills
  • Incident prioritization abilities
  • Team collaboration in surge events

Key Requirements

  • Working experience as a Service Desk Analyst

Work Rights

Not specified

Tailored Resume

Cover Letter