Ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay
Job Summary
Ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
Provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel.
Join us in creating our next chapter with your story and help shape the future of one of Toronto’s most treasured landmarks.
Matching Summary
Ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
Salary
Base: $17.60 per hour; Bonus/Equity: Tipped; Benefits: Free meals, travel discounts, dry cleaning, skill development programs
Skills & Requirements
Must-have
Professional appearance and uniform
Greet guests with a smile
Luggage assistance upon arrival and departure
Knowledge of hotel facilities and services
Adherence to service standards
Report suspicious behavior
Work weekends, evenings, and shift work
Nice-to-have
Excellent verbal communication skills
Excellent interpersonal skills
Loves dealing with the public
Thrives under pressure
Team oriented
Customer service focused
Professional manner and outgoing personality
Key Requirements
Must be legally eligible to work in Canada
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps