Specialist/Manager, Regional Customer Service

HAPAG-LLOYD PTE. LTD.

Singapore, Singapore
Not specified
Customer service efficiency maintenance
Key performance indicators analysis
Process improvement implementation
HAPAG-LLOYD PTE. LTD. is seeking a Specialist/Manager for Regional Customer Service in Singapore, aimed at enhancing customer service efficiency across Asia. The role involves analyzing performance indicators, implementing process improvements, and promoting teamwork within the organization to deliver high-quality service

Job Summary

  • The role ensures high levels of customer service efficiency are maintained across the Asia region while driving improvements in delivery.
  • Responsibilities include developing and monitoring Key Performance Indicators to benchmark best practices and implement process changes.
  • The position requires supporting area staff with technical training and resolving customer inquiries in a timely, accurate, and professional manner.

Matching Summary

Match Score: 85

HAPAG-LLOYD PTE. LTD. is seeking a Specialist/Manager for Regional Customer Service in Singapore, aimed at enhancing customer service efficiency across Asia. The role involves analyzing performance indicators, implementing process improvements, and promoting teamwork within the organization to deliver high-quality service.

Skills & Requirements

Must-have

  • Customer Service efficiency maintenance
  • Key Performance Indicators analysis
  • Process improvement implementation
  • Trade specific requirements knowledge
  • Documentation management processes

Nice-to-have

  • Work process simplification initiatives
  • Teamwork and cooperation promotion
  • Constructive feedback delivery
  • Problem solving facilitation
  • Cross-departmental relationship building

Key Requirements

  • Tertiary education in Business or Commerce
  • Excellent working experience in Customer Service
  • Knowledge of HL Business Systems
  • Strong project management skills
  • Proficiency in Windows Office software

Work Rights

Not specified

Tailored Resume

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