Product Expert - Customer Care Agent

Phantombuster

Remote
**
Level 2 support
Advanced ticket resolution
Deep product knowledge
** PhantomBuster is seeking a Product Expert for their Level 2 Customer Care team to handle advanced support tickets and deepen user understanding of their web automation platform. The ideal candidate should possess strong communication skills, a troubleshooting mindset, and a commitment to user satisfaction while adapting to the evolving nature of the product as it transitions to an AI-powered Sales coaching tool. **

Job Summary

  • Handle advanced support tickets, including Account and Billing, developing deep knowledge of the PhantomBuster platform and lead generation workflows.
  • Become a direct line between users and the Product team, surfacing patterns and feeding structured insights back to shape product improvements.
  • Contribute to Customer Care improvement initiatives, including evaluating AI chatbot responses and participating in quality reviews.

Matching Summary

Match Score: 75

** PhantomBuster is seeking a Product Expert for their Level 2 Customer Care team to handle advanced support tickets and deepen user understanding of their web automation platform. The ideal candidate should possess strong communication skills, a troubleshooting mindset, and a commitment to user satisfaction while adapting to the evolving nature of the product as it transitions to an AI-powered Sales coaching tool. **

Skills & Requirements

Must-have

  • Level 2 support
  • Advanced ticket resolution
  • Deep product knowledge
  • Customer care tooling
  • SaaS customer-facing experience

Nice-to-have

  • User-first mindset
  • Natural troubleshooter
  • Knowledge sharer
  • Ownership mindset
  • Curious about product evolution

Key Requirements

  • 1-2 years customer-facing experience
  • Familiarity with support tooling
  • Strong personal metrics

Work Rights

Not specified

Tailored Resume

Cover Letter