Sr Quality Manager, Amazon Customer Service

Amazon

Hyderabad, Telangana, India
On-site
Lead quality and compliance program
Drive customer experience improvements
Leverage speech and text analytics
This role serves as the single-threaded leader responsible for owning the end-to-end quality strategy for DART Customer Service

Job Summary

  • This role serves as the single-threaded leader responsible for owning the end-to-end quality strategy for DART Customer Service.
  • The position requires leveraging advanced analytical models, including speech/text analytics and machine learning, to drive continuous quality improvement.
  • Candidates will architect a quality strategy from the ground up that works backwards from the customer to redefine transactional quality at scale.

Matching Summary

This role serves as the single-threaded leader responsible for owning the end-to-end quality strategy for DART Customer Service.

Skills & Requirements

Must-have

  • Lead Quality and Compliance program
  • Drive customer experience improvements
  • Leverage speech and text analytics
  • Utilize machine learning algorithms
  • Manage team of quality analysts

Nice-to-have

  • Strategic data-driven leadership
  • High influence without authority
  • Fast-paced environment adaptability
  • Cross-functional stakeholder collaboration

Key Requirements

  • Leadership experience in Quality Assurance
  • Experience with operational enhancement projects
  • Strong communication and influence skills

Work Rights

Not specified

Tailored Resume

Cover Letter