Digital Tech Support Analyst

Caterpillar Inc.

Base: $89,210.00 - $133,810.00; bonus/equity: ince...
Fully remote
Telematics product expert
SQL
Powerbi
Your Work Shapes the World at Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers

Job Summary

  • Your Work Shapes the World at Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.
  • Responsibilities include providing Worldwide support for the overall Cat Digital portfolio, serving as a Telematics Product expert, and managing cases to provide an appreciated, secure and effortless experience.
  • Benefits include medical, dental, and vision benefits, paid time off, 401(k) savings plans, and career development opportunities.

Matching Summary

Your Work Shapes the World at Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.

Salary

Base: $89,210.00 - $133,810.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Telematics Product expert
  • SQL
  • PowerBI
  • Tier 1/Tier 2 troubleshooting
  • Software connectivity and integration issues

Nice-to-have

  • Continuous improvement efforts
  • Customer self-service opportunities
  • Dealer and customer visits

Key Requirements

  • Prior experience in Tier1/Tier2 troubleshooting
  • Experience working in SQL
  • Ability to create reports and dashboards through BI tools such as PowerBI

Work Rights

Not specified

Tailored Resume

Cover Letter