As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life
Job Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities to help you reach your full potential.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Matching Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
Skills & Requirements
Must-have
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
Timely access to required services
Manage telephone enquiries within guidelines
Recording and maintaining accurate records
Nice-to-have
High level of empathy
Passionate about customer service
Solution focused mindset
Embrace change with confidence
Comfortable with multi-system environment
Key Requirements
Proficient use of Microsoft Office Suite
Full time, permanent position
Work-from-home flexibility considered from month three