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Markham Bank seeks a Conversational AI Specialist for its Business Banking division to design human-centered AI interactions, enhancing customer experience. The role emphasizes collaboration with engineers and data scientists to create seamless conversational journeys across various platforms while working in a hybrid environment.
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Job Summary
Lead the next evolution of Agentic AI services for customers, shaping the future of digital banking.
Design customer-facing Agentic AI that delivers human-centred, relevant, and trusted experiences across chat and voice.
Build conversation design standards, reusable patterns, and playbooks that scale across teams, with competitive salary, annual bonus, and benefits.
Matching Summary
Match Score: 75
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Markham Bank seeks a Conversational AI Specialist for its Business Banking division to design human-centered AI interactions, enhancing customer experience. The role emphasizes collaboration with engineers and data scientists to create seamless conversational journeys across various platforms while working in a hybrid environment.
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Salary
Competitive Salary; Annual Bonus; Benefits
Skills & Requirements
Must-have
Conversational AI design
Agentic AI services
LLM-powered assistants
Prompt design and tuning
Human-centred design
Customer experience design
Nice-to-have
Behavioral science expertise
Linguistic excellence
Inclusive and accessible design
Experience with Microsoft Copilot Studio
Experience with Figma
Key Requirements
Experience designing chat and voice conversational AI
Experience with Gen and Agentic AI multi-agent workflows
Experience with LLM-powered assistants and prompt design
Experience designing customer support or servicing use cases
Comfortable using tools like Microsoft Copilot Studio and Figma