Customer Solutions Specialist

Case Law Reporter

Manila, Philippines
Onsite
Billing inquiries and service requests
Resolve customer inquiries and complaints
Product and service information
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

Job Summary

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
  • Resolves customer inquiries and complaints fairly and effectively, while identifying upselling opportunities to maintain and increase income streams.
  • We are committed to providing a fair and accessible hiring process, and are an equal opportunity employer.

Matching Summary

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Skills & Requirements

Must-have

  • billing inquiries and service requests
  • resolve customer inquiries and complaints
  • product and service information
  • validate data through phone
  • document data and processes accurately
  • respond to inquiries via email and calls
  • navigate multiple systems and tools

Nice-to-have

  • build customer confidence
  • adaptable to fluctuating deadlines
  • excellent customer experience
  • high attention to detail

Key Requirements

  • Bachelor’s degree or 2 years college
  • Minimum 1 year BPO/Shared Services experience
  • 10-key proficiency
  • Siebel experience preferred
  • Proficiency in Microsoft Office Suite
  • Excellent English communication skills
  • Willingness to attend onsite training

Work Rights

Not specified

Tailored Resume

Cover Letter