Front Office Support Engineer

TP ICAP

New York, NY, United States
Up to $130k; not specified; not specified
Hybrid
Application support linux environment
Fix protocol knowledge
Futures & options markets
Provide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development teams as necessary

Job Summary

  • Provide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development teams as necessary.
  • Analyze and resolve issues related to order routing and trade flow, identifying and resolving technical or operational issues in a complex environment.
  • Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA.

Matching Summary

Provide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development teams as necessary.

Salary

Up to $130K; Not specified; Not specified

Skills & Requirements

Must-have

  • Application support Linux environment
  • FIX protocol knowledge
  • Futures & Options markets
  • MSSQL, Oracle, Sybase databases
  • Troubleshoot network problems

Nice-to-have

  • Customer satisfaction driven
  • Team-oriented
  • Flexible working hours
  • DevOps principles
  • Cloud-based infrastructure management

Key Requirements

  • At least 3 years hands-on support experience
  • Financial institution experience
  • Automation and scripting experience
  • Listed derivatives workflows understanding

Work Rights

Not specified

Tailored Resume

Cover Letter