Strong organizational skills for multiple renewals
Excellent written and verbal communication
Experience managing crm systems and data
Cengage Group is seeking a Renewal Specialist to manage customer renewals and enhance client satisfaction through proactive engagement and collaboration with sales teams. This remote position requires strong organizational and communication skills, along with experience in customer success or account management
Job Summary
The Renewal Specialist is responsible for managing and driving customer renewals through proactive engagement and strategic prioritization.
This role ensures customer happiness, minimizes churn, and supports revenue growth by efficiently managing renewal opportunities.
Cengage values inclusion and diversity, striving to ensure employees of all backgrounds feel empowered to voice their ideas.
Matching Summary
Match Score: 85
Cengage Group is seeking a Renewal Specialist to manage customer renewals and enhance client satisfaction through proactive engagement and collaboration with sales teams. This remote position requires strong organizational and communication skills, along with experience in customer success or account management.
Salary
Base: $24.00 - $31.00 USD; Bonus/Equity: Sales roles often incorporate significant incentive compensation; Benefits: Comprehensive Total Rewards package not specified
Skills & Requirements
Must-have
Strong organizational skills for multiple renewals
Excellent written and verbal communication
Experience managing CRM systems and data
Ability to prioritize by urgency and value
Customer-focused proactive problem-solving
Nice-to-have
Previous experience in renewals or account management
Familiarity with education or SaaS environments
Collaboration across sales and internal teams
Capacity to acquire comprehensive product knowledge