The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Service Associates are responsible for greeting members, handling inquiries, managing check-ins, and ensuring the front desk area remains organized and stocked.
Employees must embrace core values such as taking personal responsibility, being optimistic, and fighting hard to win while supporting a fun atmosphere.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments for memberships and retail
Maintain clean front desk and facility areas
Monitor inventory levels for beverages and supplies
Operate gym management software systems
Nice-to-have
Previous experience in fitness industry
Strong interest in health and wellness
Ability to work flexible evening hours
Excellent interpersonal communication skills
Experience with fast-paced environments
Key Requirements
CPR certification required within 30 days of hire
Previous customer service or front desk experience
Ability to lift more than 40 lbs repeatedly
Mandatory attendance at company trainings within 30 days
Flexibility to work evenings, weekends, and holidays