The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This role involves handling high volumes of customer interactions including complaints and emotionally taxing conversations in a phone-based customer service environment.
After initial in-office training, the position offers hybrid working with a requirement to attend the office approximately 20% of the time.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound scam calls
Rotating roster work schedule
Strong problem-solving capability
Excellent customer service skills
Emotional resilience under pressure
Hybrid working with office attendance
Nice-to-have
Experience in online and mobile financial roles
Ability to think outside the box
Work in a fast-paced regulated environment
Adaptability to change
Multitasking across banking tools
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Willingness to work rotating roster
Experience in Financial Services preferred
Commitment to confidentiality and privacy principles