Quality Assurance Senior Officer

UOB

Ho Chi Minh, , Vietnam
Contact center monitoring and auditing
Customer service quality control
Risk and compliance assessment
UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices.
  • The Technology and Operations function works closely to harness technology to support physical and digital banking services and operations.
  • The role involves monitoring Contact Center activities, performing internal audits, developing reports, and supporting quality improvements.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices.

Skills & Requirements

Must-have

  • Contact Center monitoring and auditing
  • Customer service quality control
  • Risk and compliance assessment
  • Report design and analysis
  • Policy review and recommendation

Nice-to-have

  • Effective verbal and written communication
  • Influencing and relationship management
  • Creative problem solving
  • Ability to remain unbiased in diverse environment

Key Requirements

  • Bachelor’s/University degree or equivalent experience
  • 2 years of related work experience

Work Rights

Not specified

Tailored Resume

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