External Recovery Lead

santander-karriere.de

Lysaker, Norway
Debt collection expertise
Vendor management and performance tracking
Kpi measurement and benchmarking
The External Recovery Lead plays a key role in collections implementing the common Nordic strategy, actively managing, developing and optimizing the processes in co-operation with internal and external stakeholders

Job Summary

  • The External Recovery Lead plays a key role in collections implementing the common Nordic strategy, actively managing, developing and optimizing the processes in co-operation with internal and external stakeholders.
  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing with a corporate culture that is professional, yet informal, customer and value driven.
  • The role involves instructing, coaching and training external teams to provide the best possible customer experience while ensuring compliance through frequent quality controls.

Matching Summary

The External Recovery Lead plays a key role in collections implementing the common Nordic strategy, actively managing, developing and optimizing the processes in co-operation with internal and external stakeholders.

Skills & Requirements

Must-have

  • Debt collection expertise
  • Vendor management and performance tracking
  • KPI measurement and benchmarking
  • Campaign planning and execution
  • Stakeholder collaboration
  • Fluent in English and Norwegian

Nice-to-have

  • Strategic mindset
  • Analytical and data driven approach
  • Self-driven and goal-oriented
  • Solution-oriented leadership
  • Quality and result focused
  • Structured and proactive leader

Key Requirements

  • Good knowledge in debt collection
  • Good Excel skills
  • Fluent written and spoken English and Norwegian
  • Ability to travel frequently
  • May require police certificate and credit check

Work Rights

Not specified

Tailored Resume

Cover Letter